You’ve got something to tell us. Maybe you found a number that doesn’t match. Maybe you want to work together. Or maybe you just want to yell at us because we gave Degen’s VIP program a lower score than you think it deserves. Whatever it is — we’re listening. Genuinely.
Here’s the catch, though. We are not Degen Casino. Not their support team. Not their affiliate managers. Not their live chat agents. We’re an independent review site that writes about Degen. If you’ve got a problem with your account, a withdrawal that’s stuck, or a bet that settled wrong — you need to talk to them, not us. We literally cannot access your casino account.
How to Reach Us
One email address. No ticket system. No chatbot that asks you to “describe your issue in 3 words or less.” Just send an email and a real person reads it. Usually within a day or two.
Email: hello@degencasinoreview.com
Response time: 2-3 business days (usually faster)
Use a clear subject line so we can prioritize properly. “Hey” as a subject gets read last. Just being honest.
What We Actually Want to Hear About
Not everything deserves an email. But some things absolutely do. Here’s what we pay attention to — and what gets a fast response.
Editorial Corrections & Fact Checks
This is the most important category for us. We write detailed reviews and game guides based on hands-on testing. But things change. Degen updates their platform. Numbers shift. Features get added or removed. If you spot something wrong on any of our 35+ pages — a bad stat, an outdated feature, a claim that doesn’t match what you see on degen.com — we want to know.
When you email a correction, include three things: the specific page URL, the exact claim you’re correcting, and your source. Screenshots work great. Links to Degen’s terms or help pages work too. The more specific you are, the faster we fix it. Vague “your site has errors” emails don’t help anyone.
Make our job easy:
Subject line: “Correction: [Page Name]” (e.g., “Correction: VIP Program Page”)
Include: Page URL + the specific wrong claim + your source or screenshot
Send to: hello@degencasinoreview.com
We take accuracy seriously. If your correction checks out, we’ll update the page and credit you if you want.
Partnership & Advertising Proposals
We work with crypto casinos, game providers, and publishers who want to reach our audience. That said — we don’t sell review scores. Ever. Our editorial independence is the whole reason readers trust us, and we’re not trading that for a sponsorship check.
What we do consider: affiliate partnerships, content syndication, sponsored research (clearly labeled as sponsored), and data partnerships with gaming platforms. If you’ve got a legitimate proposal, send it over. Include your company name, what you’re proposing, and what the deal looks like. We’ll respond within a few days.
What we don’t consider: “pay us $500 and we’ll rank you #1” type requests. Paid positive coverage. Requests to change review scores. We get these emails every week and they all go to the same place. Not the inbox.
News Tips & Intel
Know something about Degen that we don’t? New features coming? A promotion change? Regulatory news that affects players? We’re interested. Our coverage spans everything from slot providers to licensing details to rakeback updates, and we can’t catch everything in real time.
Drop us an email with what you know. Include dates, sources, and links if you have them. We can keep tips anonymous if you ask — just mention it in the email. If your tip leads to a published update, we’ll send you a thank-you note. Maybe even a shoutout if you want one.
What We Don’t Handle
This comes up enough that I want to be crystal clear. There are things we simply cannot help with, not because we don’t care, but because we don’t have the access or authority.
| We Handle This ✓ | Degen Casino Handles This ✗ |
|---|---|
| Factual errors on our review pages | Account access problems or lockouts |
| Partnership and advertising proposals | Deposit or withdrawal issues |
| News tips about Degen Casino updates | Bet settlement disputes |
| Content syndication and republication | VIP rank questions or bonus problems |
| General feedback about our reviews | KYC or verification requests |
| Affiliate program questions about our site | Degen’s affiliate program applications |
For anything in the right column — contact Degen Casino directly at support@degen.com or use their live chat. They have a dedicated support team that can actually look at your account. We can’t.
Affiliate Program Questions
If you’re a content creator interested in promoting Degen Casino, you need to contact Degen Casino directly, not us. Their affiliate team handles applications, tracking links, commission negotiations, and payouts. We have a full breakdown of how it works on our affiliate program page, but we can’t submit applications or answer program questions on Degen’s behalf.
If your question is specifically about advertising on DegenCasinoReview.com or partnering with our publication — that’s different, and we’re happy to discuss. Just email hello@degencasinoreview.com with “Partnership Inquiry” in the subject line.
Tips for Getting a Fast Response
We’re a small team. We read everything, but some emails get answered faster than others. Here’s how to jump the queue.
About Our Editorial Process
We’re not a content farm that pumps out reviews of every casino on the internet. DegenCasinoReview.com is a specialist publication focused entirely on Degen Casino. That means every page on this site has been written after actual hands-on testing — creating accounts, depositing crypto, playing games, testing withdrawals, contacting support.
Our review methodology covers game fairness (Provably Fair verification), payout speed, bonus value (all promotions), VIP program quality, security infrastructure, and customer support responsiveness. We don’t accept payment for positive reviews, and we don’t change scores based on commercial relationships. If something sucks, we say so. That’s the deal.
Want to know more about how we work? Check our About Us page for the full breakdown of our review criteria, editorial standards, and affiliate disclosure.